FAST SHIPPING

Please contact your Sales Representative. We will immediately take care of whatever you need.

SHIPPING POLICY

Soluttor prepays shipping charges and includes such charges on the Customer’s invoice. 

Your order will be shipped from the Soluttor branch or warehouse closest to your location. Whenever possible, shipments will be made via FedEx, UPS, or another carrier with coverage in the area. However, if your order exceeds parcel carrier weight or size limits, a common freight carrier will be selected to expedite delivery. 

A handling charge of $1.50 USD will be added to shipping costs.

RETURNS 

Please call +1 (210) 797-4817 or +1 (830) 252-3162 to receive an authorization number, or contact us at contact@soluttor.com, or complete the form on the reverse side of the packing list and return the merchandise within 30 days.

CUSTOMERS shall be responsible for shipping costs related to canceled orders and/or returns.

UNLOADING SERVICES

At the time you place your order, you must specify whether unloading services are required. Parcel carriers generally do not impose charges for this service; however, additional charges may apply when consolidated freight is used.

PRICES

Soluttor makes every effort to maintain competitive pricing; however, prices may change without prior notice due to circumstances beyond our control.

TERMS AND CONDITIONS 

These Terms and Conditions of Sale (the “Terms and Conditions”) apply to the viewing, purchase, and sale of products (the “Products”) through usa.soluttor.com (the “Website”), operated by Soluttor Industrial Supplies LLC (“Soluttor”).

By accessing the Website, placing an order, or making a purchase through the Website, you as the customer (“you” or the “Customer”) expressly, clearly, and unequivocally accept these Terms and Conditions. No additional formalities shall be required for such order or purchase to be valid, binding, and enforceable between you and Soluttor.

You hereby agree to the use of electronic data interchange systems, facsimile, email, and any other electronic means that facilitate purchase and sale transactions between you and Soluttor.

OWNERSHIP OF MATERIALS, TRADEMARKS, AND COPYRIGHT

The Website and all content contained therein, including without limitation all images, designs, photographs, text, and other materials (the “Content”), are protected by copyright, intellectual property rights, or trademarks owned by and/or licensed to Soluttor or its affiliates, or owned by their respective holders.

The Content of the Website may not be copied, distributed, downloaded, transmitted, duplicated, or reproduced without the prior written consent of Soluttor or the applicable intellectual property owner.

LIMITATION OF LIABILITY

In no event shall Soluttor, its shareholders, officers, directors, managers, employees, agents, suppliers, distributors, or licensors (collectively, the “Representatives”) be liable for any special, indirect, incidental, consequential, or punitive damages, including but not limited to loss of revenue, operations, or profits, whether based in contract, tort, or any other legal theory, including without limitation loss of profits, loss of business, or other economic damages, even if Soluttor or its Representatives have been advised of the possibility of such damages.

Soluttor shall not be responsible for damages caused by delivery delays. Soluttor’s total liability shall not exceed the amount paid for any Products purchased through this Website.

PRICES AND SPECIFICATIONS

Information regarding Prices, Products, and Services on the Website is subject to change without prior notice. Product descriptions are intended to be as accurate as possible; however, such descriptions may vary.

Soluttor reserves the right to make price and product adjustments for reasons including, but not limited to, changes in market conditions, discontinued products, unavailability, changes in manufacturer pricing, and advertising errors.

Published prices are net amounts in United States Dollars (USD) and do not include shipping charges, handling fees, applicable sales taxes, duties, or special export packaging requirements.

Customers requesting tax exemption are responsible for providing Soluttor with the appropriate resale certificate or exemption documentation at the time of purchase; otherwise, applicable sales tax will be added to the order.

Soluttor strives to maintain pricing at the lowest possible level; however, prices may change without prior notice due to circumstances beyond our control.

SHIPPING

Most Products are shipped FCA (Free Carrier – Incoterms 2020) from the Soluttor warehouse nearest to the Customer’s location.

Whenever possible, Products will be shipped via parcel carrier (such as FedEx, UPS, etc.). However, if the Products exceed size or weight limits, they will be shipped via consolidated freight carrier to expedite delivery.

For urgent shipments, Customers must contact their Sales Representative.

All shipping charges are prepaid by Soluttor and included in the Customer’s invoice, unless the Customer elects freight collect.

A handling charge of $1.50 USD will be added to the order. Additional charges requested by the Customer, including but not limited to unloading services, special routing, residential delivery, or delivery appointment notification, may generate additional fees reflected on the invoice.

The Customer acknowledges that signatures from the Customer’s officers, employees, subcontractors, on-site personnel, or other representatives receiving the Products shall be considered authorized signatures, and the Customer agrees to accept such signatures without objection.

UNLOADING SERVICES

At the time of purchase, the Customer must specify whether unloading services are required, as additional charges may apply. The Customer shall be responsible for paying such additional charges.

RETURNS

If for any reason you are not satisfied with your purchase from Soluttor, you may return the Products within 30 days from the date of purchase.

Contact your Sales Representative or call +1 (210) 797-4817 or +1 (830) 252-3162, or email contact@soluttor.com to request a return authorization number. Complete the form on the reverse side of the packing list and return the merchandise within 30 days from the purchase date.

Customers are responsible for shipping costs related to canceled orders.

Due to their nature, customized or made-to-order products cannot be returned unless the product was defective in material or workmanship at the time of shipment.

If a Product was damaged during delivery via freight carrier, describe the damage on the carrier’s delivery receipt and request an inspection report within 10 business days. Send the inspection report and original packing list to Soluttor; we will process a claim on your behalf and promptly replace the damaged item(s).

If a Product shipped via parcel carrier was damaged during delivery, describe the extent of the damage on the reverse side of the packing list. Submit the completed form to Soluttor and retain the damaged materials. We will contact you promptly.

WARRANTIES

Customers acknowledge that Soluttor is not the manufacturer of the Products. Any warranty with respect to the Products must be provided by the manufacturer.

Soluttor will pass through any applicable manufacturer warranties to Customers to the fullest extent possible.

Notwithstanding the foregoing, Soluttor’s liability is limited to the replacement value of Products purchased through this Website.

Soluttor and its affiliates expressly disclaim all express or implied warranties related to the Products, including but not limited to any warranty of merchantability, fitness for a particular purpose, or non-infringement. This disclaimer does not modify any manufacturer warranty, if applicable.

PAYMENT TERMS

For Customers with established credit approved by Soluttor, payment terms are net 30 days from the invoice date.

Soluttor accepts credit cards, bank transfers, and wire transfers. Cash payments are only available for orders picked up directly at a Soluttor warehouse.

PRIVACY

Please refer to Soluttor’s Privacy Policy to learn more about the purposes of data collection, conditions of data processing, your rights regarding confidentiality and privacy, and the security measures implemented by Soluttor.

By visiting this Website, placing an order, or making a purchase, you consent to the processing of your relevant personal information under the terms of our Privacy Policy, unless explicit consent is required under applicable law.

GOVERNING LAW

By accessing this Website, you agree that the laws of the State in which Soluttor Industrial Supplies LLC is registered, without regard to conflict of law principles, shall apply to all matters relating to the use of this Website and the purchase of Products through it.

Any dispute arising from these Terms and Conditions or any purchase made through this Website shall be brought exclusively in the appropriate state or federal courts within the United States. The Customer hereby consents to the jurisdiction of such courts and waives any objection to venue.

ENTIRE AGREEMENT

These Terms and Conditions constitute the entire agreement between you, the Customer, and Soluttor regarding their subject matter and supersede all prior agreements, understandings, or representations, including any oral statements made by Soluttor representatives.

To the extent that any content on the Website conflicts with these Terms and Conditions, these Terms and Conditions shall prevail.